ITE Case Studies

Case Study 1: Enterprise Management Development - Department of Energy (Honeywell FM&T)

Extensive enterprise network management system for DOE/Kansas City Plant
Provided Enterprise Assessment to determine monitored environment, legacy business processes and requirements for new business processes
Enterprise Management System deployed to support help desk, system administrators/network operations, and Engineering Organizations
Developed Business Process Views and reports with the ability to monitor Service Level Agreements via Enterprise Management Software
Extensive reporting and web-based access brings relevant management data to technical, business, and upper management staff
Develop business process, operating procedures, and effective training to ensure deployed system is effective and aligned with client’s business goals

Case Study 2: Enterprise Management Development (NGA)

Integrates network and system management to support help desk, system administrators/network operations, and Engineering Organizations
Deployed on a variety of separate internal and external networks, with multiple operations centers
Multiple security levels (Unclassified to TS)
Developed business and service views (BMC BEM/SIM) and reports with the ability to monitor service level performance via enterprise management software
Extensive reporting and web-based access brings relevant management data to technical, business, and upper management staff
Develop business process, operating procedures, and effective training to ensure deployed system is effective and aligned with client’s business goals, and compliant with ITIL
Includes performance management for servers and network to support capacity planning and infrastructure design
Implemented Auto-discovery system integrated with a CMDB to provide a central store of enterprise IT data for use by all